A family holds the household's contact details: parents, a family email and up to three phone numbers. Every dancer in the family uses these for messages and check-in alerts. Go to People, then Families.
Add or edit a family
Click Add family, or click the pencil next to a family to edit it.
Enter the Family name (required), family email, parents' names and up to three phone numbers.
Click Save family.
Texts you send from the SMS page go to Phone 1, so put the best number for texting there. Check-in and check-out alerts go to every phone number on the family.
For a number outside the US or Canada, click the flag and choose the country first.
To add a dancer to a family, add or edit the dancer and choose the family.
Find families missing contact info
Tick Missing email or Missing phone above the list to see families who still need those details. You can also search by family name, email or parent name.
View a family
Click a family's name to see their parents, email addresses, phone numbers, and every dancer, volunteer and show linked to them.
If an email address has stopped receiving studio emails, it's marked Unsubscribed, Email bounced or Marked as spam. Check with the family and update the address if needed.
Delete a family
Click the trash can next to a family, or tick several families and click Delete.
Good to know: Deleting a family also permanently deletes every dancer in it, and it can't be undone. To keep a dancer, move them to another family first.
Is there a limit on families?
The Free plan includes up to 10 families. Families added after that are locked until you upgrade under Settings, then Billing. Essentials and Production Pro are unlimited.