Message credits pay for texts sent from ShowSculptor's shared number.
Essentials and Production Pro include 500 credits, added again each year your plan renews. The Free plan has no credits and can't send texts. If your studio texts through its own Twilio or HighLevel account, credits are never used.
How many credits a text uses
1 credit per text to a US or Canadian number
3 credits per text to any other country
Each recipient counts separately, so one message to 100 US families uses 100 credits. Message length doesn't change the cost.
Texts that fail or go to someone who has opted out don't use credits. Emails never use credits.
Check your balance and buy more
In the sidebar, click Messaging, then Settings, and scroll to Message credits.
Your balance is at the top right, with recent credit activity below.
To buy more, choose an amount (500 credits for $5, up to 10,000 for $100) and click Buy credits. The credits are added once you finish checkout.
If you run out
Texts you send from the SMS page won't go out. You'll see how many credits the text needs and how many you have. Buy more, then send again.
Check-in alerts and scheduled texts are skipped. The Message Log shows how many were skipped for credits.
Tip: Top up a few days before a big show so check-in alerts keep going out on show day.
Common questions
Do unused credits expire?
No. Unused credits stay in your balance, and your yearly 500 are added on top.
My studio is outside the US. Will families get our texts?
The shared number is a US number, and some carriers outside the US block or filter it. If families aren't receiving texts, connect your own Twilio or HighLevel account in Messaging Settings.